Support

What is SPEEDbit Video Accelerator?

SPEEDBit Video Accelerator is an award winning application that improves your online video streaming experience by significantly reducing buffering and freezing problems when you play web videos on sites such as YouTube, DailyMotion, iTunes, and many others. When playing a video from one of the over 165 supported video sites SPEEDBit Video Accelerator automatically kicks in and makes your video stream faster so you don't have to wait for it to load or waste your time as your video gets stuck.

What is SPEEDbit HD?

SPEEDbit HD gives you the best possible High Definition video experience available on the web. From your iPhone or iPad, experience online video streaming at the palm of your hand. With SPEEDbit's HD app for iPhone and iPad, videos load fast and play smoothly without annoying video freezes and buffering pauses. It's that simple.

How do I use SPEEDbit Video Accelerator?

Just install it and let it go to work for you! Continue to browse and watch videos as you always have and SPEEDbit Video Accelerator will automatically accelerate them, letting you watch them immediately without waiting. Just install it once and you'll immediately enjoy faster streaming videos without the frustrating wait. Because let's face it patience is overrated.

How does SPEEDbit Video Accelerator work?

With SPEEDbit Video Accelerator installed, your web browser downloads streaming videos with our patented multi-connection technology enabling multiple-simultaneous feeds. This gives you a significantly faster connection, so your videos play immediately and without interruption. Our multi-channel technology optimizes available bandwidth, bypasses and overcomes slow infrastructure by initiating and managing several simultaneous connections making sure your Internet experience is stretched to the limit!

Picture a nice warm shower. Images of relaxing in a steamy paradise are quickly shattered, however, if all that comes out of the spout are a few feeble streams of water. Have our hopes of wet heaven gone down the drain? Not yet! Imagine if you could turn those feeble streams into a gushing downpour, merely with the push of a button. Now you've got an idea of what SPEEDbit is all about! And no, you DO NOT need to put your computer in the shower :)

Now imagine yourself at your PC. You're trying to watch an online video that stops and starts so much its like a bad case of the hiccups. But does it have to be like this? SPEEDbit's supercharged apps make data fly over the net! Let SPEEDbit's transform your standard smart devices (PC, Mac, iPhone, Android, Game Console) into multi-channel marvels that get you what you want – fast. Smooth video play and downloads that take just minutes.

How can I tell if SPEEDbit Video Accelerator is working properly?

When SPEEDbit Video Accelerator is active, the Progress Bar Animation indicates a video is being loaded with multi-connection streaming, as opposed to your standard single connection, before SPEEDbit. The SPEEDbit Video Accelerator Desktop Tray Icon displays a Now Accelerating message when the streaming is kicking in. The Tray Icon lets you know acceleration is active by displaying an acceleration indication.

Which sites does SPEEDbit Video Accelerator accelerate?

SPEEDBit Video Accelerator accelerates videos from more than 165 leading video sites such as YouTube, Dailymotion, Metacafe, Break, and more. New video sites are constantly being added to the list of supported sites.

What is the difference between SPEEDbit Video Accelerator different versions?

SPEEDbit Video Accelerator is currently available in three versions:

1. SPEEDbit Video Accelerator/Windows: Our free Windows version providing accelerated video streaming to more than 165 web sites, such as: YouTube, Facebook, iTunes, Veoh, MySpace and more!
2. SPEEDbit Video Accelerator Premium: Available for purchase with a yearly subscription. Featuring acceleration of HD Videos and iTunes downloads in addition to normal and HQ video acceleration.
3. SPEEDbit Video Accelerator/Mac: Our Mac enabled version, available for a free two-week trial or for purchase with a yearly subscription. Featuring video acceleration of HD Videos and iTunes downloads in addition to normal and HQ video acceleration.

What is iTunes Downloads Acceleration?

SPEEDbit's iTunes Downloads Acceleration enables you to get all your iTunes music, music videos, movies, and TV show downloads as fast as possible.

Which web browsers are supported by SPEEDbit Video Accelerator?

SPEEDbit Video Accelerator works with all major browsers including: Internet Explorer 9 / 8 / 7 / 6, FireFox 3 / 2, Safari, Opera, Netscape, Maxthon, AOL, and Flock.

Can I remove SPEEDbit Video Accelerator from my computer?

Of course, you can do it at any time you want. All it takes are three easy steps:

1. From the Start menu, navigate to the SPEEDbit Video Accelerator program folder.
2. Click Uninstall SPEEDbit Video Accelerator.
3. Restart your computer.

You can also uninstall SPEEDbit Video Accelerator using the Add/Remove Programs control panel.

Can I turn off the Now Accelerating message without loosing video acceleration?

Absolutely. To deactivate the Now Accelerating message simply right-click the SPEEDbit Video Accelerator System Tray Icon. Select Settings and then deselect Show Tray Messages. When you disable the Now Accelerating message, the System Tray Icon flashes to indicate acceleration is in progress.

How can I enable HD Video Acceleration and iTunes Downloads Acceleration?

HD Video Acceleration and iTunes Downloads Acceleration are available to SPEEDbit Video Accelerator Premium users. If you want to enjoy HD videos without the wait, and receive the fastest possible iTunes download speed you can purchase a yearly premium subscription.

What is SPEEDbit Video Accelerator's Main Status screen?

Our Main Status screen provides you with a central location to look up information about SPEEDbit Video Accelerator and control the application. Find out what acceleration options are available, enable premium features, view a list of video sites supported by SPEEDbit Video Accelerator, and access the Options and Settings window.

Do I have to open the SPEEDbit Video Accelerator Main Status window for acceleration?

No. When you watch a video, SPEEDbit Video Accelerator works in the background automatically accelerating your videos to make them run faster and smoother. Just sit back and enjoy!

Can I configure SPEEDbit Video Accelerator to work with my browser's proxy?

If you're using a proxy to access the Internet, you have to set SPEEDbit Video Accelerator's proxy settings to enable acceleration. Watching video via a proxy is possible only when using Internet Explorer. To allow Video Accelerator to work with a proxy, please use the following steps:

1. Right-click the SPEEDbit Video Accelerator Tray Icon, then click Settings.
2. In the Settings window, select the Set SPEEDbit Video Accelerator as Browser Proxy option.

A script is now added to your Internet Explorer proxy settings which will allow SPEEDbit Video Accelerator to work smoothly with your proxy.

Can I hide the SPEEDbit Video Accelerator Tray Icon from the Windows System Tray?

Yes. Here is how you do it:

1. Right-click the SPEEDbit Video Accelerator Tray Icon, then click Settings.
2. Select the Hide Tray Icon option.

If you need to restore the SPEEDbit Video Accelerator Tray Icon to the System Tray, do the following:

1. Click the Start menu, and then navigate to the SPEEDbit Video Accelerator program folder.
2. Click SPEEDbit Video Accelerator. The SPEEDbit Video Accelerator window appears.
3. Click the Options button, and deselect the Hide Tray Icon option.

Can I open and close SPEEDbit Video Accelerator manually?

Yes. By default, SPEEDbit Video Accelerator is configured to load when your system starts up. You can, however, disable this feature and open Video Accelerator manually instead.
To stop it loading on startup:

1. Right-click the SPEEDbit Video Accelerator Tray Icon, and then click Settings.
2. In the Settings window, deselect the Load Service on Startup option.

SPEEDbit Video Accelerator will no longer open automatically. Now, whenever you want to stream high definition videos without the buffering, you'll have to open SPEEDbit Video Accelerator.

Here is how you can re-open SPEEDbit Video Accelerator:

1. Click the Start menu and navigate to the SPEEDbit Video Accelerator program folder.
2. Click SPEEDbit Video Accelerator to launch the application.

How do I activate SPEEDbit Video Accelerator Premium?

There are two ways you can activate your premium SPEEDbit Video Accelerator:

1. During installation, in the Activation page, enter your activation code and the email address you used during your purchase.
2. After installation is completed, right click the SPEEDbit Video Accelerator Premium System Tray Icon, and choose Enter Activation Code. Now enter your activation code and the email address you used during your purchase.

What's the difference between free and Premium SPEEDbit Video Accelerator?

SPEEDbit Video Accelerator is currently available as:
SPEEDbit Video Accelerator Free: The free Windows version of SPEEDbit Video Accelerator providing streaming video acceleration to over 165 online video sites.

SPEEDbit Video Accelerator Premium: Available for purchase with a yearly subscription. Finished with frozen video screens? Our premium version optimizes your online video experience to the max! Here are four things you'll get only as a SPEEDbit Video Accelerator Premium subscriber:

• Buffer-free High Definition (HD) video and iTunes acceleration!
• Free upgrade coverage!
• Elimination of irritating buffering pauses and freezes!
• Enhanced privacy and support!

How can I check if my SPEEDbit Video Accelerator is a Premium version?

Right click the SPEEDbit Video Accelerator System Tray Icon, then in the Context menu choose About. Now check the Type field to see whether it displays "Video Accelerator Premium". If it does, it means that your SPEEDbit Video Accelerator is registered as a Premium version.

Do I need to pay for SPEEDbit Video Accelerator every year?

SPEEDbit Video Accelerator Premium is a subscription based service with a recurring annual charge. Prior to each yearly renewal, our premium users will receive an email regarding their rebilling cycle informing them about the billing date (including cancellation instructions if needed). Why is it a yearly subscription? To put it simply, SPEEDbit Video Accelerator is constantly evolving and improving with each new release, and we have two of those annually. It's as if you're getting a new product every year, so it's well worth subscribing!

With the Premium version you get extra special features such as acceleration of High Definition videos, acceleration of iTunes music videos, movies and songs, free upgrade coverage for a year and enhanced privacy and support! All this in addition to our regular buffer free smooth playing video acceleration for over 165 video sites including Youtube, Break and others!

Can I Save Videos with SPEEDbit HD?

Yes you can! With our new SPEEDbit HD you can watch related videos next to the played video on SPEEDbit HD iPad or in the iPhone version. At anytime while watching videos you can build your own collection of favorite videos watch them regardless of your connection, offline whenever you want.